FAQs

Once your trade account has been approved, you can place an order on our website 24 hours a day 7 days a week. We do not accept telephone orders. Contact our Support Team for more information.

You are unable to change or add to your order once it has been placed. Orders are actioned immediately by our warehouse team and you will need to place a new order if you’ve missed anything.

You will receive email confirmation once your order has been dispatched which includes tracking information. You can also find tracking information by logging into your account.

Click and Collect: Free, DPD - Express: £5.49, DPD - Before 12: £6.99, DPD - Saturday Delivery: £6.99, Royal Mail - Standard: £3.95, Royal Mail - Express: £7.49, and International Delivery from £12.99.

A signature is required for all deliveries unless you request it to be left in a safe place or with a neightbour. Please note that requesting it to be left in a safe place is at your own risk and liability.

If placing an order from outside the UK, any import duty and taxes will be the responsibility of the customer, as regulations vary in regards to the charges which apply from country to country. Please ensure you are happy with any potential tax or duty charges before proceeding with your order.

Yes. Products can be returned for a refund within 60 days of purchase if they remain in their original, unopened packaging, with health and hygiene (security) tags intact. Refunds for unwanted products vary based on return timing: 100% within 30 days, 75% between 30-45 days, and 50% between 45-60 days. See our Returns page for more information.

Returns are typically processed within 14 days from the day we receive your return in our warehouse. Please allow 3-5 working days from your refund notification for the funds to clear in your account.

Remi Cachet hair extensions come in a wide selection of lengths from 10” up to 30”. However, not all lengths are available in every applications method, colour, or range.

We recommend keeping our hair extensions in their original colour. Deciding to colour or tone them falls entirely under your responsibility and risk. Remember, these extensions have already undergone chemical processing. Choosing to alter their colour could compromise their integrity and appearance. If a colour change is a must, consider dyeing the client’s natural hair to match the extensions before installation.

When a colour starts with T it means that the colour is a root stretch colour. For example, if the colour is T5-9/613 this means that it will be a 9/613 mix with a root stretch of colour 5. Our root stretch length is around 2-3 inches depending on the overall length of the hair. When a colour starts with DD it means that the colour is a dip-dye colour. For example, if the colour is DD2/6 this means that the top half of the hair is colour 2 followed by a colour 6 on the bottom half of the hair.

Our Super Ring features larger swatches, we recommend this ring for Salons and large workspaces. Our standard  colour ring has smaller swatches and is more suitable for those who may have a smaller workspace or are mobile.

Elegance is our most popular range and is double drawn Remy hair. Deluxe is our double drawn mid-ratio hair that is sourced from China. Luxury is naturally drawn Remy hair which tapers to a natural finish.

We only recommend the use of the Remi Cachet aftercare to maintain healthy hair extensions and prolong the longevity of the hair. We offer a variety of products in the range, including a shampoo, conditioner, miracle mist with added heat defence, and hair oil.

As Remi Cachet hair extensions are made with human hair, you can use your regular heat tools on them. We suggest no heat above 180° Celsius or 350° Fahrenheit to protect the structural integrity of the hair.

Fading can happen to hair extensions, just as easily as it can to regular hair. Visit our aftercare guide to see how you can precent colour fading.

Discolouration is caused by something external reacting with the hair extensions, and can typically be attributed to perfumes, lotions or creams on the skin that then come into contract with the hair. View our aftercare guide and blogs to view more information about discolouration prevention and cures.